Bilingual Customer Service Representative (CSR)
Closes 24-Apr-2024 (PST) | 🌐 Montréal, Saint-Léonard, Québec, Canada
✏Full Time , Hourly ✏ $20-22 per hour
✔ An excellent extended health care benefits package is provided
CHOQUETTE CKS
Bilingual Customer Service Representative (CSR)
Do you have the desire to excel and consistently exceed expectations? Are you ready to gain work experience and take the next step in your career? Heritage is the right fit for you! As a growing and stable industry leader in Canada, we are prepared to help YOU reach your potential!
About Us
Choquette CKS, a division of Heritage Food Service Group of Canada, is one of the largest service providers for the food service industry in eastern Canada. We have over 100 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!
What we are looking for
We are looking for a full-time, permanent Bilingual Customer Service Representative to join our team! The CSRs at Choquette CKS are the first point of contact for the customer, so their main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging!
The ideal candidate will be detail-oriented with an interest in optimizing processes and delivering high-quality work. If you are looking for the next step in your career and are driven to succeed and enjoy working in a fast-paced environment, then this is the right opportunity for you! Strong interpersonal skills are absolutely essential for success in this role, as well as the ability to be careful, articulate, and accurate.
What you need to be successful:
2-3 years of previous office experience and customer service experience preferred
Bilingual French and English language skills are required
Superior communication skills when dealing with challenging service calls
Excellent computer skills; savvy with new ERP programs and MS Office (Excel);
Typing speed of 50-60 wpm
Excellent attention to detail; accurate and efficient with data entry
Need strong memory retention - we service over 300 manufacturers and 1000's customers
Geographically savvy; has better than a basic understanding of Eastern Ontario
Flexible and able to participate in the on-call rotation and be available outside of office hours
Why work for us:
Comprehensive group benefits
Training and development opportunities
An opportunity to learn what it's like to be part of a stable, fast-moving, growing company that is the industry leader
Be part of a fun and collaborative team dedicated to the success of our business
Input and ideas are always accepted. Your opinion matters here!
We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.
We are an equal-opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support the community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.