Customer Service Representative (CSR)
Closes 15-May-2024 (PST) | 🌐 Vancouver, BC, CAN
✏Full Time ✏Hourly
✔ An excellent extended health care benefits package is provided
Key Equipment Services
Customer Service Representative (CSR)
Who we are:
Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!
A Day in the life:
As a CSR you are the first point of contact for the customer, so your main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging!
Responsibilities:
Communicates with customers in a courteous and customer-focused manner.
Acts as the first point for conflict resolution by listening and empathizing with dissatisfied customers to reduce escalation and achieve a resolution.
Provides customers with requested information.
Creates service orders using our ERP system from service.
Ensures accuracy of information at every step of every process.
Builds positive relationships with all customers through active listening.
Works closely with other members of the customer service team, and with dispatchers.
What you will bring:
Minimum of 2 years' experience working in customer service
Experience working with an ERP system
Excellent written and verbal communication skills
Having the curiosity and capacity to learn about various commercial kitchen equipment
Minimum 50 wpm
Demonstrated ability and proficiency in MS Office suite of applications
Ability to operate a computer and telephone for long periods of time
Lifting or moving up to 10 lb/4.5 kg may be required
Available to participate in the on-call rotation shift
Why work for us?
Industry-leading compensation
Each day brings new challenges and endless learning opportunities
Comprehensive group benefits and retirement savings program
Extended health, dental and LTD
Training and Development Opportunities
Industry leaders in Canada
You will be part of a growing, stable organization, that is the industry leader in Canada
Our recruitment process:
At Key Equipment Services we follow a standard recruitment process with each candidate we contact:
After completing your application through our career website or a job board, you will receive an email from Key, letting you know that we received your application.
Any emails you receive will come from one of these domains: @hfsgc.ca; @keyfood.ca; @partstown.ca; @applicantemail.com.
If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
Once the telephone interview is completed, if you are advanced to the next step you will have an in-person interview with one of our hiring managers.
Due to the high volume of interest, we regret that we are unable to respond to all applications.
We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.
Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be able to live and work in Canada.