In the role of Technical Support Specialist, the primary responsibility is maintaining positive relationships with service technicians and manufacturers for parts identification and problem-solving. The Technical Support Specialist must thrive in an extremely fast-paced work environment with high deliverables. This role will report to the Customer Service Manager

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

In the role of Technical Support Specialist, the primary responsibility is maintaining positive relationships with service technicians and manufacturers for parts identification and problem-solving. The Technical Support Specialist must thrive in an extremely fast-paced work environment with high deliverables. This role will report to the Customer Service Manager